Leadership

6 Ideas on How to Deal with Difficult People

Posted on Updated on

No one likes a Jerk.  And truthfully, I’ve had to spend significant amounts of energy increasing my emotional intelligence so I wouldn’t be one of “them.” 

But what if you work with one?   What if you live next to one?

Whether it is at our place of employment or in our family circle, we all have to learn how to deal with difficult people. Each of us can name names of difficult people that we have to interact with on a regular basis.


While there is much advice out on there among relationship experts, I am just going to share with you some leadership tips that I have learned over the years.
(And no, I am not writing this post because I am currently dealing with a difficult relationship. I just thought it would be a helpful topic after my previous post.)    

How to Deal with Difficult People

Assume the best in others. This can be hard to do at times, but I think it is an important life skill to master. We do not always know what is going on in the lives of other people. Sometimes people behave badly because of deep personal struggles that are going on in their lives. We ought to instead choose to see the best in others. A good question to ask is “What do I admire about ________?”

Make room for other people’s faults. This concept piggy backs off the first point. If you want to learn how to deal with difficult people, then you must learn the art of making room for other’s faults. Just like it is discussed in the Bible, we as humans are so quick to judge others when we have glaring weaknesses of our own. We need to make room for other people’s faults and be more critical of our own shortcomings instead of just making excuses for our own behaviors.

Let them face the consequences of their own decisions. This may sound harsh but it is not intended to be. Some of us feel the need to always fix other people. That does not always work. Sometimes allowing them to face the consequences of their decisions is the best route to take. They will learn more through their own failures.

Be determined to find common ground. I just believe down deep that there has to be something that we can agree on. When you are dealing with a difficult person ask the question, “Where is the common ground among us?” Then you can start from there.

Create a distance if necessary. There is nothing wrong with creating a healthy distance between toxic people. You must do this with the right motives and intentions. It is not because you are better than they. You do this because you choose to not let their attitudes and actions impact yours.

Surround yourself with positive people. You need to counter-balance the negativity by surrounding yourself with people who are spirit-filled and display positive thinking. This will help you from falling into the same downward spiral as others.

Those are some of the ways of how to deal with difficult people.  Use them all or just take a few. Start applying them today to the difficult relationships that you maybe currently facing.

Great FREE Kindle resource for Parents and Leaders

Posted on Updated on

I follow Tim Elmore’s writings and have used his content in trainings recently.  He serves as a writer on leadership and parenting, and is offering this ebook as a FREE Kindle Resource for Parents and Leaders.   It’s a great read.

Get it complimentary until April 29th.

 http://www.amazon.com/Three-Mistakes-Leading-Correct-ebook/dp/B00CEGZX6E

Why Your Team Could BAIL OUT….

Posted on Updated on

I was talking with a successful leader recently,  and she wanted to bail out, quit, resign…you get the point.   Thankfully, she didn’t….. not yet anyway.

 Often, highly productive people just won’t say so because they like getting paid. But when they go home at night, they spill their bile about their taskmaster or “boss” who does nothing but drive them crazy (isn’t that what you do too?).
Here are a list of common behaviors that frustrate others, but often aren’t addressed (unless someone is brave or just doesn’t care if you go off on them).  If some of the points do resonate, I’m asking you to commit to rectifying some of these behaviors. We’ll all be happier that way. To assist with that, I’ve offered some suggested behavior modifications for each of the ten.
Full disclosure – I’ve been plenty guilty of some of the below behaviors. Fortunately I’ve had talented folks around me help me work on many of them. I’m not perfect by a long shot yet. I guess what I’m saying is all of these things apply to all of us even in some small measure.
So here goes… 10 Reasons Why Your Team Wants to Bail Out on You:
10. You don’t prioritize. Everything is important. When you do this, you remove your team’s ability to say no to less important work and focus their efforts on critical tasks. The fix: write down all the tasks you have folks working on and FORCE yourself to assign a H, M, or L to each task (and treat it as such). Thou shalt only have 33% of all tasks in each of those three categories – you can’t assign everything a “High” importance.
9. You treat them like employees. You don’t know a darn thing about them as a person (which makes them feel like nothing more than a number). 
8. You don’t fight for them. When is the last time you went to bat for a team member? And I mean went to bat where you had something to lose if it didn’t work out? When you don’t stand up for them, you lose their trust. The fix: identify something you should have gone to the mat for recently and get out there and fight. Get someone that raise they deserve. Go fight for them to get that cool new project.
7. You tell them to “have a balanced life” then set a bad example. You tell them weekends are precious and they should spend them with their family then you go and send them emails or voicemails on Sunday afternoon. The fix: either curb your bad habit of not being in balance or learn how to do delayed send in Outlook so your messages won’t go out until Monday morning.
6. You never relax. You walk around like you have a potato chip wedged between your butt cheeks and you’re trying not to break it. When you’re uptight all the time, it makes them uptight. Negative or stressful energy transfers to others.The fix: laugh, get a remote controlled car or tricycle to drive around the office, etc.  When you relax, your team knows it’s okay for them to relax too.
5. You micromanage. You know every detail of what they’re working on and you’ve become a control freak.  They have no room to make decisions on their own (which means yes, they’ll make a mistake or two). The fix: back off. Pick a few low risk projects and commit to not doing ANYTHING on them unless your team member asks you for assistance. It’ll be uncomfortable for you. Give it a try you micromanaging control freak.
4. You’re a suck-up. If your boss stopped short while walking down the hall, you’d break your neck. Your team hates seeing you do this because it demonstrates lack of spine and willingness to fight for them. It can also signal to them that you expect them to be a sycophant just like you. The fix: try kicking up and kissing down instead.
3. You treat them like mushrooms. Translation: they’re kept in the dark and fed a bunch of crap. Do you ration information? Do you withhold “important” things from them because it’s “need to know” only? All you’re doing is creating gossip and fear. The fix:  stop acting like James Bond 007 and be authentic.
2. You’re above getting your hands dirty. You’re great at assigning work. Doing work? Not so much. They hate watching you preside (and they hate it even more when you take credit for what they slaved over). The fix: get dirty.  Roll up your sleeves and pick a smaller project you can handle in addition to your other responsibilities and DO THE PROJECT YOURSELF.
1. You’re indecisive. Maybe. Or not. But possibly. Yeah. No. I don’t know. OH MY GOSH MAKE A DECISION ALREADY! That’s what you get paid to do as the leader. You drive them crazy with your incessant flip-flopping or waffling (mmmm waffles… oh. Sorry… still writing). The fix: Do Something.   Acknowledge you might make a mistake but do something. A team is much more likely to follow a leader who makes decisions (even some bad ones) than a leader who makes no decisions at all.
There they are: 10 reasons.   Do any of them fit?   Probably the only way you’ll know for certain is if you print off or email this post to your team members and ask them to anonymously circle any of the above behaviors that apply to you. I then further challenge you to fix the one or two that have the most votes. Trust me – it’s less painful than the alternative – them bailing.

Just TRUST Me….

Posted on Updated on

Imagine telling someone: “I’m going to be taking you on a long, dangerous, and difficult trip. There will be times you are likely to be very uncomfortable, and there may be terrible storms. I’m not going to tell you where we are going, why we are going, when we are going, or how we will get there. Just TRUST ME. “
How do you think that would make anyone feel?
In organizations, when a leader is implementing organizational change – when a boss is making major decisions that will affect employees – it doesn’t work to say “just trust me.”
Like frightened children, people will come up with all kinds of reasons to resist and refuse why they do not want to come along on the trip – even if it’s a good one!
Most of us, do not want to take trips into the unknown and without a destination.
It shows an enormous amount of disrespect, sometimes even dishonesty. And, maybe even delusional!
In business today, trust has to be earned. In leadership today, trust has to be gained.
Trust is  being congruent: Match your words with your actions what you say you will do you do.  Being trusted is being dependable.
Trust is embracing transparency. When it comes to trust, the more you reveal the more you can see. When trust is transparent it can be embraced.
Trust is  honoring promises. Keep what you promised – and if you can go the extra mile and  honor and deliver more than you promised.
Trust is a two-way street. To make someone trustworthy, you need to trust them first. The best way to find out if you can trust somebody is to trust them.
Trust is risk.Trust lies  between faith and probability. To risk is to put yourself out of your comfort zone.Take the risk and have the faith in trust to pull you through.
Trust is a relationship. Trust begins with the self in relationship with another.  Trust others as you would wish to be trusted.
Trust is the glue when it comes to organizational change. it is a foundational element that holds us together.
  Trust your people so they can engage and be part of the change.
  Trust your people so they can enroll and add value to the change.
  Trust your people so they can embrace and understand and respect the change.
Lead from within: Any leader who says “just trust me” and expects loyalty is going to get a group of employees who resent the journey instead of enjoying the adventure. Trust  grasps another human being in their innermost core of loyalty.

4 Team-Building Steps

Posted on Updated on

Legendary Duke basketball coach Mike Krzyzewski told an audience of business executives how he builds winning teams. Here, from a panel discussion at the Milken Institute Global Conference in Los Angeles Monday, are a few of his pointers.
  • Leadership isn’t singular. No one leads alone, Krzyzewski says. When he was building the team that won gold at the Beijing Olympics, he relied on Lebron James, Jason Kidd and Kobe Bryant as the team’s “internal leaders.” They had tremendous sway on the rest of the team. “If they said it, it’s pretty much going to go,” he says.
  • Soaring egos need a higher purpose. Talented players often have outsized egos. It’s not Krzyzewski’s style to break them down, but he has to keep ego from blocking improvement. To get them working as a team, Krzyzewski first meets with each player individually, lays out what he expects from him and instills in each a common purpose. Fellow panelist Pete Carroll, head football coach at the University of Southern California, said it best: No matter how huge the ego is, a star player needs to feel he is part of something bigger than himself. “You have to look every one of them in the eye, respect that they’re unique and figure out where they’re coming from,” Carroll said. “You have to give of yourself to figure them out.”
  • Great players learn best from each other. When Krzyzewski met with Lebron James before training for the Olympics began, James told him that he wanted to learn the secret of Jason Kidd’s excellent passing, and how Kobe Bryant, whom he considered the best player in the sport, prepared off court. James forged close relationships with both men and has become a better player because of it, Krzyzewski says. The trick for the coach, he said, is to create an environment in which the players learn from each other without having to expose vulnerabilities. “The guys who are really good in our sport don’t want to show weakness,” he said.
  • Love them after they leave you. College players, like rising young executives, will move on. Fulfill your commitment to them by maintaining your ties, Krzyzewski advises. His players have gone on to play in the NBA, to coach at influential colleges or to new endeavors. “We maintain a relationship of being a friend and part of their family for the rest of their lives,” he says. It’s a form of networking that he finds particularly rewarding. He suggests looking for ways to make it easy for former protégés to ask for help without losing face.

How to Launch Your Leadership Momentum

Posted on Updated on

I was reading a great article yesterday on BusinessInsider.com entitled 7 Life-Changing Lessons You Can Learn From Mark Twain. All of the 7 points offered up practical wisdom that you and I can apply to our lives and businesses today… but… point 4 really jumped out. 
It said:  “The secret of getting ahead is getting started. The secret of getting started is breaking your complex overwhelming tasks into small manageable tasks, and then starting on the first one.”

– Mark Twain

The writer of the post went on to say…Going after your dreams can feel like an overwhelming task, but that’s because you’re trying to visualize something in your head that cannot be visualized.
Mark Twain is right on in breaking things into small pieces. It works because you can hold an image in your head of what the end result looks like. Instead of thinking “I need to start an online business,” a better thought would be “I need to start a blog.”

Have you been there?

A desire to do something but overwhelmed by the size, scope or next steps to take?  It’s easy to come up with an idea. It’s much harder to figure out how to make that idea become a reality.
Most people let the enormity of it paralyze them into inaction, simply because they don’t know where to start. But as the Mark Twain said, “the secret of getting ahead is getting started.”

Whatever it is… don’t let the size of it stop you. Divide it into bite sized chunks and just get started. You CAN do it… you just need to begin.

If want to run a mile but the mere thought of it scares you to death… break it down and think about running a block. You can run a block right? It’s only a few feet. Run that block and then… run one more. Eventually you’ll get to the mile and it won’t be nearly as overwhelming as you thought.

Same goes for business too.


Question: What about you? Is getting started tough for you? Do you have any tip or things you’ve learned to help you take the big thing and make it more manageable?

Four Keys to Leadership and Personal Fulfillment

Posted on Updated on

For years, I’ve sifted through the existing literature on discovering, uncovering, or creating your life mission, trying things out in my life and wondering why I wasn’t as fulfilled as I believed possible.  However,  along the way, I’ve made four critical distinctions that have led me to explore deeper levels of meaning, purpose, and satisfaction.  


1. Identify your Gifts
Many people already know what their gifts are – those things in your life that come naturally to you, without any undue personal effort or struggle. However, in a society which places a premium on hard work, it’s easy to overlook and underestimate the value of what you were “born with”. A good way of identifying your gifts is to think of those skills, abilities, or personality traits you exhibit which are so much a part of that you can’t remember learning them and can’t imagine not having them. If you’re still not sure, grit your teeth, ask those people closest to you, and if you’re like most of us, prepare to be embarrassed!
2. Clarify your Calling
In the old days, it was the most natural thing in the world to hear someone talk about being “called to the priesthood” or “called to be a doctor”. (As with reincarnation, where no-one ever seems to recall a past life where they were “third guy on the left in ancient Egypt”, people never seem to talk about being “called to be a garbage collector”, but I’m sure it happens!) Your calling is what you are continually drawn to, no matter how impractical or impossible it seems to “make a living at it”. In the same way as you choose your work, your calling chooses you, and for many people it is difficult to remember a time when they did not want to do something related to their calling, even if they never have (yet!).
3. Create your Mission
There is a great deal of contention about whether your mission in life is something you create or something you discover. As you’ve probably guessed, I weigh in on the side of creation. In it’s simplest form, you create your mission by deciding how you want to use your gifts in the service of your calling. Do you need to have a mission? Absolutely not, but if you don’t, you are probably missing out on some of the joy, energy, and fulfillment that comes with clarity of purpose and surrender to a higher goal.
4. Choose your Work
If you’re lucky, your work, i.e. what you do for a living, is merely an extension of your mission and you spend each day joyfully using your gifts in the service of your calling. On the off-chance this doesn’t describe you :-), you now have a clear set of criteria for choosing meaningful work. 

Today’s Experiment (appox. time – 10 minutes to the rest of your life!):
1. Take a few moments to identify your gifts and clarify your calling. If you’re not sure, simply set the intention to become aware of your gifts and calling and prepare to be amazed as life conveniently drops daily hints and reminders into your life.
2. Draft a mission statement – remember, you do this by deciding how you want to use your gifts in the service of your calling – in short, you make it up! Don’t worry about “getting it right” – in the first instance, you can’t (!), and in the second instance, this is something you’ll be re-visiting and re-writing for years to come.
(If you already have a mission statement, think about re-evaluating it in the light of what you now know about your gifts and your calling).
3. Just for fun, make a list of jobs or other types of work or activity that would enable/allow you to fulfill your mission, utilize your gifts, and/or enjoy your calling.